Principal Agentic Experience Engineer

We are looking to accelerate JAGGAER’s AI platform, JAI, and to establish scalable conversational design standards. This Senior Conversational Designer role will operate as a hands-on individual contributor with significant influence, splitting time between: Owning and delivering high-impact conversational experiences for JAI, and defining, enabling, and scaling conversational design practices. This role is ideal for a designer who thrives at the intersection of AI, UX, and strategy-someone who not only designs excellent experiences, but also leaves behind frameworks, standards, and capabilities that endure beyond individual features

Principal Responsibilities

1. JAI Conversational Experience Leadership * Own the design of end-to-end conversational experiences for JAI, from first user intent through resolution, escalation, and follow-up.

• Define and design dialog flows, conversation scripts, prompts, and edge-case handling that are intuitive, empathetic, and aligned with JAGGAER’s brand voice.

• Act as a senior design partner to Product, UX, Data Science, and Engineering to translate complex business problems into effective AI-powered conversational experiences.

• Establish and apply appropriate conversation models and patterns (e.g., chat-first, hybrid UI + conversation, guided workflows, micro-copilots).

• Collaborate on prompt strategies and interaction patterns that balance LLM capabilities with enterprise needs for reliability, safety, explainability, and trust.

• Use qualitative insights and quantitative data to continuously refine experiences; define success metrics such as containment, task completion, satisfaction, and deflection.

• Contribute senior-level UX writing and microscopy to ensure consistency across JAI touchpoints and related products.

1. Conversational Design Enablement & Practice Building * Assess the current maturity of conversational design across JAGGAER’s UX organization and identify priority gaps and opportunities.

• Create and operationalize reusable playbooks, templates, and standards (e.g., conversation flows, prompt structures, tone of voice, error handling, safety guardrails).Lead structured training sessions, workshops, and office hours to elevate conversational design fluency across the UX team.

• Define best practices for cross-functional collaboration with Product, Engineering, and AI/ML partners when designing conversational experiences.

• Contribute to the evolution of JAGGAER’s design system by embedding conversational UI patterns, content guidelines, and interaction standards.

• Serve as a senior reviewer and coach, helping designers’ critique, iterate, and improve conversational experiences with confidence.

1. Research, Testing, and Strategic Collaboration * Partner with UX Research and Product Management to identify high-value conversational use cases grounded in real customer needs.

• Plan and conduct (or guide) usability testing, heuristic evaluations, and conversation reviews focused on AI-driven interactions.

• Bring an external, forward-looking perspective by staying current on trends in conversational AI, copilots, and enterprise AI UX-and translating those insights into actionable recommendations.

• Clearly communicate design rationale, findings, and trade-offs to stakeholders ranging from designers and engineers to senior product and business leaders, * Work directly with the CDAO’s innovation organization on high-visibility strategic AI initiatives.

• Help define and activate the next generation of Agentic AI and Generative AI capabilities in a global enterprise platform.
• Play a critical role in connecting customer needs with platform innovation.
• Collaborate with teams across AI, architecture, product, and engineering in a fast-moving, high-impact environment.
• Join a company focused on transforming procurement through intelligent automation and autonomous commerce.

5+ years of UX or interaction design experience, including 3+ years designing conversational experiences (chatbots, AI assistants, copilots, or voice UX) in a product or consulting environment.

• A portfolio demonstrating ownership of structured conversational systems, strong UX writing, and measurable user or business impact.

• Hands-on experience designing for LLM-based or AI-assisted products, including chat or copilot-style interfaces.

• Strong command of UX fundamentals: information architecture, interaction design, content hierarchy, and user-centered design methods.

• Advanced UX writing skills, with the ability to craft clear, human, and context-aware conversational copy.

• Proven experience partnering cross-functionally with Product, Engineering, and Data/AI teams from discovery through delivery.

• Strong facilitation and communication skills, with the ability to influence without authority and teach complex concepts clearly.

• Proficiency with modern design and collaboration tools (e.g., Figma, Miro) and conversationmapping/flow tools. Availability to work standard US business hours aligned to the Eastern Time Zone. Preferred Qualifications

• Experience designing conversational experiences for B2B SaaS or complex enterprise workflows; procurement or supply chain exposure is a plus.

• Demonstrated experience enabling or mentoring other designers through training, workshops, or internal standards.

• Working knowledge of LLM behavior, prompt engineering concepts, and evaluation of AIdriven UX.

• Experience leveraging analytics, experimentation, and conversation data to optimize conversational performance.

• Familiarity with enterprise constraints such as data privacy, security, compliance, and responsible AI principles.

• Degree in Interaction Design, UX, HCI, Linguistics, Cognitive Science, or equivalent practical experience.

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life.

Our Values - T.E.A.M :

At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them-the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

• Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.
• Entrepreneurial Spirit - Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
• Accountability - Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
• Metrics-Driven Results - Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.