Contact Center Technology Engineer

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Skills : Top Skill(s): 1.Genesys Cloud CX 2.Python 3.Contact Center, Design, build, and enhance custom applications and services for Genesys Cloud CX Integrate AI-driven capabilities within the contact center ecosystem Manage the full development lifecycle, including deployment through CI / CD pipelines ABOUT Ztek: Website: www.ztekinc.com Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company’s veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients’ needs in various areas. Disclaimer: Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

Hands-on experience with Genesys Cloud CX, including routing and APIs Proficiency in JavaScript, TypeScript, and Python Experience with frontend frameworks like React and backend platforms such as Node.js or Python Familiarity with AWS cloud services and CI / CD tools