Endpoint Administrator

The Endpoint Administrator is responsible for supporting, planning and managing end user devices, printers, endpoint applications, endpoint and security protection used by Mercy Ships Staff and Crew at all locations globally. **Compensation range for this position is $62,000-67,000 This is a full time, hybrid position located at our office in Lindale, Texas. This position also requires international travel.

How You’ll Contribute

• Maintain a high degree of customer service for all support queries and follow to service management principles
• Respond to and resolve escalated issues in a professional and timely manner
• Take ownership of customer problems and be proactive when dealing with their issues
• Design, build, deploy, maintain and/or upgrade new or existing Endpoint Management tools, such as Microsoft Endpoint Manager, Action1 and JAMF.
• Strong working knowledge of windows registry, DHCP, DNS, DFS, Active Directory and/or Azure Active Directory.
• Design, deploy and monitoring of updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods.
• Design, deploy and administer Active Directory Process Automation and Group Policy administration.
• Strong knowledge of latest desktop and mobile device operating systems administration tools and techniques to support Android, Apple and Windows devices.
• Maintain, audit and review IS Department equipment inventory
• Research and recommend equipment and hardware solutions related to Endpoint Devices
• Design, write and maintain PowerShell and/or VB Scripts for automated task execution.
• Create and maintain problem resolution documentation in the knowledge base articles
• Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
• Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
• Other duties may be assigned that are not included in the information provided in this job description., **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

Mercy Ships Core Competencies Culture and Alignment

• Is aligned with Mercy Ships’ mission, core values, culture, and Code of Conduct.
• Takes an active role in supporting the Community of Faith and lives out our Core Values
• Achieves a high level of trust in relationships, respects others, is open and honest, and admits mistakes.

Teamwork

• Works cooperatively and actively engages with others by sharing responsibilities and information.
• Develops rapport with Team Members and maintains positive working relationships through clear and effective communication.

Business Function

• Shows technical and professional expertise for their scope of work and maintains stakeholders focus, seeking to meet the expectations, requirements, and needs of internal and external stakeholders.

Belongingness

• Actively contributes to a culture of belonging by honoring diverse backgrounds and perspectives, fostering inclusive relationships, and embodying Christ-like love and respect in all interactions to ensure every individual feels empowered to fulfill Mercy Ships’ mission.

Mercy Ships On Boarding Program (Gateway)

• Actively participates in learning how to carry out the Core Values and Culture of Mercy Ships to sustain our mission. Successful completion is required within the first year of employment.

Physical and Mental Demands

• The physical and mental demands of this position must be met by the Staff Member to complete the job duties satisfactorily.
• The physical and mental demands may include lifting or moving a certain amount of weight, sitting frequently, standing for extended periods, etc.
• Reasonable accommodation may be provided to perform the essential functions of the job.

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Able to contribute to community life, requiring stable and healthy interpersonal skills.

• An up-to-date working knowledge in:
• Microsoft Windows and Apple, Android mobile device operating systems.
• Unified Endpoint Management tools, techniques and technologies for Modern Device Management.
• Directory solutions such as Microsoft Active Directory, Azure Active Directory and LDAP.
• Networking technologies including LAN, WAN, Wi-Fi, Cellular 4G/5G and VPN deployments.
• Strong technical aptitude and ability to research and solve complex issues.
• Ability to plan and work independently prioritizing tasks accordingly with limited direction to meet assigned deadlines.
• Knowledge of technology deployment methodologies and frameworks for incident resolution.
• An ability to organize his/her work and embrace and participate in a well-functioning, productive, and creative team.
• Travel is required for this position and may include international travel. The duration for travel may be three weeks or longer per trip.
• Must be able to pass all Mercy Ships’ required medical assessments for business travel., * Bachelor’s degree in Information Systems, Computer Engineering or Computer Science, or the equivalent combination of education and experience.
• At least five years’ relevant work experience is required, preferably in an enterprise IT environment.
• Certification or two years’ work experience with a Unified Endpoint Management solution. (such as Action1, Intune, JAMF, SCCM, Ivanti LanDesk).
• Certification in Microsoft Modern Workplace or Enterprise Mobility and Security preferred.
• MCP, CompTIA A+ and /or Network+ certification or equivalent preferred.
• Successful completion of Mercy Ships Entry Training will be required within the first year.
• Or equivalent combination of experience and education.

4.34.3 out of 5 stars 15862 Van Highway, Lindale, TX 75771 Hybrid work $62,000 - $67,000 a year - Full-time

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!