SYSTEMS ANALYST I

The Systems Analyst I (Emerging Technologies & AI) role is a hybrid (in-office/remote) position responsible for assisting with process transformation, including research, implementation, facilitation and training to drive adoption of new technologies, including AI, digital experience and cloud-based productivity platforms. This role blends hands-on training, technology enablement, and project management to help teams maximize the value of Microsoft tools, digital platforms and emerging AI capabilities. The ideal candidate is passionate about helping people work smarter, has strong experience translating technical concepts into business-friendly language and training materials, and can facilitate cross-functional initiatives that improve productivity, collaboration, and business outcomes.

Do you have experience in IT experience within healthcare?, Do you have a Bachelor’s degree?, * Ability to act as a champion for digital transformation and innovation, identifying opportunities to streamline workflows using automation and AI tools Excellent presentation, facilitation, and communication skills Promotion and coaching of best practices for digital productivity, knowledge management, and collaboration

• Analytical thinking, problem solving and coaching skills
• Adaptability in fast-paced, deadline-driven environments and excellent time management skills
• A collaborative mindset, focused on continuous improvement
• Ability to translate technical concepts into engaging, role-based learning paths, workshops, and digital content (guides, videos, in-person training) for AI and productivity tools, * BS or BA in related field
• Minimum 1 year of experience with clinical and/or financial applications within a healthcare/physician practice environment.
• Demonstrated progressive experience with on-line information systems; healthcare environment preferred.
• Strong analytic and organizational skills, particularly in planning, communications, process design and problem solving.
• Ability to work effectively with a diverse group of users who have a varying level of computer expertise.
• Certification or demonstrated experience with Epic, AI and/or Microsoft applications is preferred.

Pulled from the full job description

• 403(b) matching
• Tuition reimbursement
• 403(b)
• Paid time off
• Vision insurance
• Dental insurance

• Employee assistance program, Min: USD $35.26/Hr. Max: USD $63.47/Hr. Benefits: Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement: Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Join Our Team at Mercy Medical Center - Now Hiring a Systems Analyst 1! Mercy Medical Center is honored to be recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America’s Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes’ America’s Best Midsize Employers award, most recently in 2025.