Expert IT Product Specialist NetOps

The IT Operations Tools team is responsible for the implementation and support for PG&E’s monitoring tools for network, systems and applications. Primary users of these tools are PG&E’s ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).

Responsibilities

The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.

Installation and Configuration of network monitoring tools.

Administration Monitor the general health of the system.

Meet with network system owners for new monitoring requirements.

Provision monitoring for network devices (e.g. routers, switches, firewalls, load balancers, WaaS)

Configure tool integration with Remedy.

Provide client support and training.

Project Issue Support provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.

Vulnerability Management Review and install new patches on servers.

Proficient in Installation and Configuration of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA.

Proficient in supporting of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, wireless.

Proficient in Integrating of Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions: Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions.

Proficient in Integrating of Broadcom (CA) NetOps solutions with third party: Remedy Service Desk

Proficient in Planning for installation Hardware, Software, Sizing, etc.

Familiarity with Remedy creating, working incident, change and work order tickets.

Certificate Management.

Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, wireless.

Familiarity with networking protocols (e.g. SNMP, MPLS).

Work closely with network teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.

BA/BS in Computer Science, IT Networking, Security, or other related technical degree.

Desired Skills / Experience

10+ years’ experience in directly supporting Network Fault Management tools in large enterprises.

10+ years’ experience in directly support Network Performance Management tools in large enterprises.

5 years’ experience directly supporting Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM).

Creating and maintaining integration between Broadcom (CA) AIOps solutions: e.g. DX NetOps to Operational Intelligence Dashboard.

Managing product licenses.

Proficient in reviewing and installation of new patches for the applications.

Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.