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World Congress 2023 • Sep 21, 2023

Handling incidents collaboratively is like solving a rubix cube

Nele Uhlemann

When systems crash, isolated engineering teams scramble on different sides of the Rubik's cube. Discover how collaborative incident response untangles silos and speeds up recovery.

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#1 about 4 min

Navigating specialized roles and toolsets across engineering teams

Incident resolution requires cross-functional collaboration because backend developers, SREs, and DevOps professionals primarily operate within domain-specific workflows.

#2 about 3 min

Creating a shared understanding to resolve incidents quickly

Centralized platforms like shared notebooks establish data transparency to help diverse teams align on causality and fast fixes.

#3 about 3 min

Preventing future incidents through proper retry strategies

Establishing cross-team best practices determines whether network retries belong in the service mesh or the backend application codebase.

#4 about 2 min

Discovering incidents using logs, metrics, and traces

Instrumenting application code to expose continuous telemetry data allows operational teams to detect latency outliers and trace root causes.

#5 about 3 min

Standardizing telemetry extraction using the OpenTelemetry framework

Adopting a vendor-neutral standard simplifies application instrumentation while allowing infrastructure teams to switch backend storage layers effortlessly.

#6 about 2 min

Generating instant observability metrics with the Autometrics library

Function-level code decorators automatically produce latency, error, and request rate metrics without requiring developers to leave their IDE.

#7 about 4 min

Instrumenting a Python backend application with Prometheus metrics

Applying the Autometrics decorator to a FastAPI endpoint automatically exposes standard metrics for local querying and developer inspection.

#8 about 3 min

Defining programmatic service level objectives for specific endpoints

Attaching success rate objectives directly in application code translates logic-level expectations into actionable alerts on operational dashboards.

#9 about 4 min

Balancing tool consolidation and collaborative open source workflows

Embracing specific technologies for unique use cases while maintaining shared communication standards fosters effective cross-team incident management.

Matching moments

8:02 min

Integrating service level objectives into incident management

Diana Todea · LIVE

12:33 min

Exploring advanced observability stacks and distributed infrastructure challenges

Pawel Piwosz · LIVE

3:53 min

Applying software development methodologies to incident response

Tobias Dunn-Krahn · LIVE

1:57 min

Streamlining incident response and root cause analysis automatically

Mike Mike · World Congress 2025

1:51 min

Leveraging scope topology for systemic incident troubleshooting

Robert Lehmann Robert Lehmann · World Congress 2025

6:03 min

Engaging software developers deeply in secure engineering practices

Tanya Janca · World Congress 2021

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Upcoming sessions on this topic

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World Congress 2026 North America

September 24, 2026 · 13:30–15:30

Stage 14

From Signal to Action: Empowering Your AI SRE with OpenTelemetry Data

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September 25, 2026 · 13:30–14:00

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Staff Platform Engineer at Oracle Cloud Infrastructure

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September 25, 2026 · 09:00–09:30

Stage 5

Reinventing Incident Response with AI Agents and MCP

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September 25, 2026 · 15:30–16:00

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AI-Powered Incident Triage: How We Built GenAI Agents with MCPs to Automate On-Call Workflows

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Member of Technical Staff 2 at eBay

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Closing the Visibility Gap: Lessons from Safety Critical Agentic Systems

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Frontier AI Lead at Turing

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