Senior IT Production Engineer

The successful candidate for this position will have extensive knowledge and experience with software administration, integration, and scripting. The successful candidate will also have basic knowledge and experience with SQL databases, Windows and Linux server administration and possess an understanding of application runtime, middleware, OS, virtualization, servers, storage, networking technologies along with a proficiency in Azure Cloud services. Experience is needed in supporting production application technology domains and troubleshooting complex technical issues. We are looking for a seasoned professional who thrives in high-stakes environments where system uptime is paramount. Beyond day-to-day maintenance, you will lead impact analyses for module configurations, facilitate complex system changes, and spearhead post-modernization support hand-offs. You will act as a primary technical point of contact, bridging the gap between sophisticated vendor applications and the internal teams that rely on them to keep the county moving.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities.

As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx. EXAMPLE OF DUTIES

• Establish and upgrade application systems and associated servers, databases, scripts and integrations for lifecycle management and to implement technology roadmaps.

• Troubleshoot system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams.
• Act as technical lead for application projects, overseeing KCIT technical requirements for systems and coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams.
• Manage the end-to-end operational health of the vendor systems portfolio, ensuring high availability, capacity planning, and seamless connectivity through proactive monitoring and maintenance.
• Provide Tier 2 and Tier 3 support for applications service requests and incidents.
• Serve as the primary technical point of contact for complex system issues, leading the troubleshooting and resolution of significant service failures while adhering to established SLAs.
• Facilitate system changes and configurations by conducting thorough impact assessments to identify and mitigate potential system-wide risks before deployment.
• Write scripts for automation, reporting, and standardization of operational processes. Author and maintain comprehensive system documentation, including complex technical analyses, architectural diagrams, and flowcharts, while integrating resolutions into the team knowledge base.
• Lead the transition of modernized systems from project phase to steady-state operations, ensuring a seamless hand-off to customers and other support staff through detailed documentation.
• Design and facilitate rigorous testing activities for system updates and vendor patches to ensure functionality meets business requirements without regressive impacts.
• Adhere to and champion formal change management processes to ensure all system modifications are tracked, prioritized, and implemented with minimal disruption to operations.
• Participate in an After-Hours Support Rotation., The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay. **This position participates in an After-Hours Support Rotation. **

Do you have experience in Windows Server administration?

3.93.9 out of 5 stars Jackson, WA Hybrid work $59.59 - $75.53 an hour