ITAM Desktop Tier III Technician

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets., 1. Advanced Imaging, Configuration, and Deployment

• Perform advanced imaging and configuration of Windows-based desktops and laptops.
• Deploy and set up hardware, ensuring all devices are properly configured. 2. Break/Fix Troubleshooting and Tier III Support
• Provide Tier III support for escalated technical issues.
• Diagnose and resolve advanced problems with Windows operating systems and desktop applications. 3. Onboarding and User Support
• Support onboarding by configuring and deploying user-specific hardware and software.
• Provide guidance and training to end-users. 4. IT Asset Management
• Maintain accurate records of deployed IT assets in asset tracking tools.
• Support asset lifecycle management, including procurement and decommissioning. 5. Process Improvement and Collaboration
• Proactively identify opportunities for system modifications and process optimizations.
• Collaborate with network and development teams to align technical solutions with business goals.

• Minimum 5 years of experience in providing help desk support for Windows operating systems.
• Strong understanding of endpoint protection and management tools.

Preferred Qualifications:

• ITIL v4 Foundation Certification.
• CompTIA A+ Certification or equivalent technical support certification.

Skill Required / Desired Amount of Experience Experience in providing help desk support for Windows operating systems. Required 5 Years Strong understanding of endpoint protection and management tools. Required ITIL v4 Foundation Certification. Highly desired CompTIA A+ Certification or equivalent technical support certification. Highly desired