TS/SCI Help Desk Support Service Specialist

Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.

-Handles problem that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

-Simulates or recreates user problems to resolve operating difficulties.

-Recommends systems modifications to reduce user problems.

-Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level.

TS/SCI clearance (willing / able to obtain polygraph)

-BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience

-Security + certification -Computing Environment Cloud Practitioner Certification (Can take course following start; 3 day course)

-Previous experience at NGIC

Shift work

• M-F (midnight - 08:00 a.m.)

• SAT-SUN (midnight-noon); Mon-Tues (midnight - 08:00 a.m.)

-Expected to work on holiday shifts

Hourly Pay Rate Range (Depending on Experience) $25.79/hr-$35.36/hr