Senior ERP Support Analyst

The purpose of this position is to provide expert knowledge and support the ERP business applications.

Essential Functions

· Supports application software for all Departments, including Finance, Human Resources and Procurement.

· Troubleshoot and resolve complex application access, performance, and system setup problems

· Work with vendor technical support staff as necessary

· Works with users in resolving user/application issues, or to enhance user services.

Performs application administration, including user security and program configuration setups and maintenance.

· Develop operational and maintenance processes, schedules, and documentation for applications

· Create and support required reports, extracts, and interfaces in response to business user needs

· Documents issues and resolutions and creates knowledge base articles as needed.

· Executes application installations, configurations, upgrades, patches and required infrastructure (operation system environment, program and user security, network capacity and throughput, database backups) for applications and associated processes.

· Develop testing plans and perform testing on application

· Trains users in software application packages, both commercial and specially designed.

· Oversees and participates in pre-user testing of applications.

· Provide infrastructure support for application testing

· Participate in internal and external auditing reviews

· Participate in disaster recovery planning; administer database backup and recovery processes

· Respond to and report immediately if called upon by local regional or central office supervisors as part of a coordinated emergency response by the Knox County Mayor’s Office

· Ensure regular, punctual attendance during scheduled work hours

· Perform other IT Department duties as required

Do you have experience in Task prioritization?, Do you have a Bachelor’s degree?, · Bachelor’s degree in information technology, computer science, or related field and minimum of five (5) years’ related experience.

· Equivalent experience may be substituted for the education requirement.

This position may require you to obtain and maintain Criminal Justice Information Services (CJIS) certification throughout your employment with Knox County IT. This includes, but is not limited to, a favorable background check completed and approved by the Tennessee Bureau of Investigation, successful completion of security awareness training, and a signed TBI Release of Information Form Acknowledgment within the first six months of hire and biennially thereafter.

Competencies

· Ability to perform in a position of high complexity

· Ability to regularly solve very difficult problems

· Highly organized with attention to detail

· Ability to use tact to resolve issues

· Good written and oral communication skills and ability to communicate complex information to individuals at all levels of Knox County Government and external partner organizations, including persuading or instructing others

· Ability to use the Microsoft Office suite of products including Word, Excel, and Outlook

· Ability to work independently to prioritize and meet goals

· Ability to work collaboratively, communicate, and build and maintain effective partnerships with internal and external partners

· Ability to use office equipment including multi-line phone; photocopier; calculator; and fax machine

Ability to use computers (computer workstation, desktop and laptop computers) and peripheral equipment including printer and scanner

Physical Requirements

-This position requires the following physical abilities:

· Ability to lift and move equipment and materials of up to fifty pounds and to sit and view a computer monitor for extended periods of time.

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance