Cloud Service Desk Rep

Softtek Government Solutions is seeking highly cleared, experienced IT engineering professionals to support the Congressional Budget Office (CBO) Service Desk Engineering task order. This initiative focuses on fundamentally hardening the CBO’s enterprise environment to reduce the risk of unauthorized lateral movement, credential misuse, and persistence techniques.

Note: This is an advanced engineering scope focused on resolving complex escalations, implementing security architecture, and developing automated workflows. It does not involve routine Tier 1 end-user help desk support.

The engineering team will be responsible for designing, deploying, and maintaining the technical controls necessary to secure endpoint, identity, and device lifecycle operations.

Responsibilities

• Manage device enrollment, provisioning, and automated workflows across the estate (Intune, Autopilot, JAMF/Apple Business Manager).
• Ensure device provisioning enforces baseline profiles and security posture prior to granting network access (Conditional Access integration with Entra/AD).
• Engineer passwordless authentication and hardware-backed credentials (YubiKey, CAC, software keys) for privileged and sensitive accounts.
• Integrate enrollment and provisioning workflows with asset-inventory systems (owner, role, location, lifecycle state).
• Support device lifecycle operations provisioning, reassignment, decommissioning, and secure wipe, including recovery key escrow and custody records.
• Maintain and help automate onboarding/offboarding checklists to reduce errors and accelerate device readiness.

Do you have experience in UEM?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Cybersecurity, or a related field. Formal education requirements may be waived based on relevant professional experience, * Must be a US Citizen

• Minimum 8 years of experience in IT, Endpoint Engineering, or Cybersecurity, with at least 6 years in engineering (not help desk) roles in enterprise environments.
• Deep expertise in device enrollment mechanisms (Intune, Autopilot, JAMF/Apple Business Manager).
• Experience engineering passwordless authentication and hardware-backed credentials (YubiKey, CAC).
• Understanding of Entra/AD conditional access policies and asset inventory integration.
• Experience working under formal change control, audit, and security governance processes.

Required Clearance

• Active Top Secret (TS) security clearance.

Pulled from the full job description

• Tuition reimbursement
• Paid time off
• Gym membership
• Commuter assistance, Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:
• Extensive training programs
• Gym membership reimbursement
• Education reimbursement
• Technology benefits
• Commuter benefits
• Generous paid time off and much more!

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.