IT Client Support Specialist 2 NonPerm - Juneau (PCN 26N25007)

Please check our residency definition to determine if you qualify.

What You Will Be Doing: Under the direction of the Department Support Services (DSS), Information Technology Services, Customer Services (IT/CS), the IT Client Support Specialist provides a wide range of Information Technology (IT) support to the Department of Family and Community Services (DFCS) employees i.e. install, maintain, manage, independently troubleshoot and problem resolution for all department IT network hardware and software issues.

Mission and Values/Culture: The mission of the Department of Family and Community Services is “To provide support, safety, and personal well-being for vulnerable Alaskans.”

The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team: We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming
• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area., Any combination of education and/or experience that provides the applicant with competencies in
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by: Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power of right to decide or act according to one’s own judgment.

3.9 Juneau, AK 99801 $32.15 an hour, $32.15 an hour Health insurance, Retirement plan, Vision insurance, Dental insurance, Paid holidays Juneau, AK 99801, As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits.

The Working Environment You Can Expect: This position’s primary workplace will be in Juneau, offering several nearby restaurants and coffee shops and seaside views all within walking distance. DFCS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented., “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.