Systems Administrator

• Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals
• Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes
• Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed
• Maintain and troubleshoot printers and printing infrastructure
• Support VoIP phone systems and resolve telephony issues
• Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting
• Own Epicor Kinetic ERP support and grow into the organization’s subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration
• Support network security practices and help maintain a secure environment
• Perform and monitor system backups, verifying integrity and supporting recovery as needed
• Use modern AI and productivity tools to work more efficiently and help improve team workflows
• Assist with remote support issues across the broader Ballymore Safety Group as needed

Schedule and Travel:

• Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year
• Occasional travel between the Lake City and Bloomington offices

Do you have experience in Windows?, * 3-5 years of IT support experience, including 1-2 years in a systems administrator role

• Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)
• Working knowledge of Windows desktop and server environments
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Exposure to network security concepts and best practices
• Experience with backup and recovery processes
• Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)
• Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred
• Strong troubleshooting skills and a customer-service mindset
• Ability to work onsite full-time and lift/move IT equipment as needed

People Skills:

• Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language
• A patient, approachable manner that puts users at ease and builds trust
• Comfort working directly with employees across all departments and experience levels

Nice to Have:

• Prior experience with a help desk or IT ticketing system
• Experience supporting VoIP platforms
• Prior Epicor Kinetic experience
• CompTIA A+, Network+, or similar certifications
• Experience in a manufacturing or industrial environment