Junior 1st Line Support Admin

We are currently looking for a 1st Line Support Admin to work as part of a dedicated Support Team. This is an excellent opportunity for an individual with initial experience who wishes to advance their career while learning about new approaches, with talented colleagues that will support your development and growth.

We welcome applications from those who may not yet have extensive experience but who demonstrate genuine enthusiasm for technology and a strong desire to learn. You will be given real opportunities to develop your skills across Microsoft technologies, cloud platforms, and DevOps practices as part of a supportive team environment.

In this role you will be responsible for analysing and solving technical issues, adhering to company IT standards, and participating fully in the Incident management lifecycle. You will work closely with clients, internal teams and third party vendors to ensure that problems are resolved.

The role is based full-time at our offices in Maidstone, Kent., * Providing day-to-day technical support and consultancy to clients.

• Building, configuring and installing relevant software.
• Basic troubleshooting of network technology including LANs and WANs, firewalls and switches.
• Resolve incoming internal or external business and end-user problems via telephone and remote support.
• Respond to service, product and technical questions based on customer entitlement.
• Proactively assist customers to avoid or reduce problem occurrence.
• Engage team members for support as required to ensure SLA demands are met.
• Azure, Exchange, and Server (hosted and on-premises): installation, upgrades, support and maintenance.
• Office 365 including SharePoint and OneDrive implementation and support.
• Develop an awareness of DevOps practices including CI/CD and cloud environment management.
• Investigation of internet issues and failures, and installation of equipment.
• Creation and updating of site documentation and support requests.

Do you have experience in Windows?, * Experience dealing with customer queries.

• Excellent analytical and problem-solving skills.
• Proficiency with case management databases and tools.
• Phone and remote support experience.
• Substantial experience of MS Windows and Office, both previous and current versions.
• Detailed understanding of networking and firewall setup and operation.
• Microsoft certifications highly desirable.
• CompTIA Network+ and Security+ certification desirable.
• Azure Fundamentals (AZ-900) certification desirable, or demonstrable self-study towards it.
• Experience supporting business customers within an MSP environment is an advantage., * Interest in cloud platforms, particularly Microsoft Azure, with a drive to build knowledge independently.
• An awareness of or curiosity about DevOps practices and cloud infrastructure is a bonus.
• Familiarity with Agile delivery, ceremonies, and concepts.
• Background in commercial software delivery or similar services.

Pulled from the full job description

• Employee discount
• Life insurance
• Discounted gym membership, We know our people are at the heart of everything we do. That’s why we offer a benefits package designed to support your wellbeing, growth, and life outside of work:
• 30 days’ paid holiday
• Life insurance and 24/7 access to an online GP
• Discounted gym membership & online fitness programmes
• Perkbox discount platform
• Mental health support and life coaching
• Financial wellbeing guidance
• Nutrition plans and advice
• Clear opportunities for career progression

Established in 1993, Influential is a boutique systems integrator, designing and delivering high-quality technical, team augmentation, training and software solutions to 200+ global clients, including local and international businesses as well as central government, local councils, the health sector, universities and colleges.