Head of L3 Technical Support Engineer

• Lead and develop multiple global technical teams through their managers.
• Own the resolution of critical customer escalations and complex technical issues.
• Drive operational excellence, process improvements, and global alignment.
• Partner with R&D, Product, and Customer-facing teams to improve customer outcomes.
• Ensure high levels of customer satisfaction and service delivery.
• Provide leadership, coaching, and strategic direction to managers and senior technical contributors.
• Prioritize resources and initiatives to maximize business impact

Do you have experience in Stakeholder management?, * Proven experience leading managers and global technical teams.

• Strong background in enterprise storage, Linux, networking, and customer support organizations.
• Experience managing complex customer escalations and cross-functional initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Ability to drive organizational change, process improvements, and operational excellence.
• Technical knowledge of SAN/NAS storage, Linux administration, and enterprise infrastructure.
• Experience with virtualization, containers, scripting, or backup technologies - an advantage.
• The position requires a willingness to work during weekends and holidays when needed

4.54.5 out of 5 stars Remote $220,500 - $250,000 a year - Full-time