IT Associate

We are seeking a dynamic and motivated IT Associate to join Epc Inc. ! In this role, you will be the backbone of our IT support operations, ensuring seamless technology functioning across our organization. Your energetic approach will help troubleshoot issues swiftly, manage critical infrastructure, and deliver exceptional service to all users. This position offers an exciting opportunity to develop your technical expertise while contributing to a vibrant, innovative environment. If you thrive in fast-paced settings and love solving complex problems, this is the perfect role for you!, * Provide technical support to end-users for hardware, software, and network issues across various operating systems including Windows

• Troubleshoot software problems and perform installations, updates, and configurations of applications such as Microsoft Office and other productivity tools
• Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals to ensure optimal performance
• Assist with computer networking tasks such as configuring TCP/IP settings, DNS management, LAN setup, VPN access, firewall configurations.

Do you have experience in Productivity software support?, * Proven experience providing IT support with strong troubleshooting skills in software and hardware environments

• Knowledge of computer networking concepts including TCP/IP protocols, DNS management, LAN/WAN configurations, VPNs, firewalls, and network administration tools like Cisco Meraki
• Familiarity with operating systems such as Windows
• Hands-on experience with Microsoft Office suite proficiency
• Ability to manage computer hardware components and perform basic repairs or upgrades as needed
• Strong communication skills to explain technical issues clearly to non-technical users
• Analysis skills for diagnosing system issues quickly and accurately while maintaining excellent customer service standards

Join us in empowering our organization through innovative technology solutions! This paid position offers a chance to sharpen your IT skills in a collaborative environment dedicated to growth and excellence.

Pulled from the full job description

• 401(k)
• Retirement plan
• Dental insurance, * 401(k)
• Dental insurance
• Retirement plan