End User Support Technician

The Regional Office Information Technology (IT) Specialist will assist a growing set of regional, branch, and area project offices to deliver multiple audio services and general Information Technology offerings to clients across the United States, with a strong emphasis on teamwork, customer commitment, sense of urgency, and continuous improvement. This position will assist with technical advice and support employee-owners in quality IT and audio services., * Assist with installation, repair, and upgrade of computer hardware.

• Assist with troubleshooting hardware and software issues.
• Assist with training on hardware and software packages.
• Assist with preventative IT and Network maintenance tasks.
• Assist Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources.
• Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues.
• Assist in the coordination of AV integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion.
• Assist with acceptance testing for any AV integrated control system for all new installations, moves, or changes.
• Collaborate with management, key stakeholders, and AV integration partners to assist in the development of AV standard configurations that meet the needs of the client.
• Assist in installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner.
• Assist with business relations activities with regional office staff and management for feedback or user integration.
• Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management.
• Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets.
• Assist with support for customers in all client locations via phone, video, e-mail, and in-person to resolve issues.
• Assist with incidents assigned from other IT groups or non-IT sources.
• Assist with AV support during presentations and company-sponsored events.
• Assist in setup and execution of video conferences.
• Assist with training and education to client employees on the usage of AV systems.
• All other duties as assigned.

Do you have experience in WAN?, Do you have a Bachelor’s degree?, * Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., * Self-starter with proactive initiative, excellent follow-through on tasks, strong verbal and written communication skills, strong interpersonal skills, and an ability to clearly communicate to all levels of employees, management, and clients.

• Technical expertise in desktops, workstations, laptops, and other IT peripheral devices required.
• Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills.
• Excellent audio visual skills, including issues troubleshooting.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Proficient computer skills including Microsoft Office suite., * Bachelor’s degree in Computer Science, Information Technology, or related degree. Applicable years of experience may be substituted for the degree requirement., * Candidates must be legally authorized to work permanently (i.e., without time limitations, without restrictions or without need for work sponsorship) in the country where this position is located.

3.83.8 out of 5 stars Kansas City, MO 64114 $24 - $29 an hour - Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.