IT Support Technician

• Support, configure, maintain, and operate computer workstations, voice communication, and peripheral equipment.
• Support routers, firewalls, servers, switches, PCs, and wireless access points.
• Answer inbound communications from customers regarding issues with applications, printers, computers, peripherals, and networking hardware.
• Guide callers through troubleshooting common IT concerns and resolutions.
• Perform remote support for upgrades or issue resolutions.
• Conduct inventory duties for hardware and software items.
• Create quality documentation for significant activities, including required reports and how-to documents.
• Stay up to date on all technology supported by Boring.
• Instruct users in the proper utilization of software applications and hardware.
• Create and terminate user access accounts for appropriate IT systems.
• Track time and document progress through the ticketing system.
• Perform other duties as assigned by the Manager.

We are seeking a dedicated IT Support Technician to join our Lakeland team. The ideal candidate will possess a strong understanding of computer systems and networks and will be responsible for providing exceptional technical support to our users. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service!, * Education: HS Diploma / GED; Some College Preferred

• Experience: 2 years in Desktop / Helpdesk Support
• Certifications: A+ Certification; Network+ (required)
• Skills: High attention to detail, excellent communication and organization skills, customer service oriented, * customer service: 2 years (Required)
• IT Support Tech/Help Desk: 2 years (Required)

License/Certification:

• A+ Certification; Network+ (required) (Required)

Referral program, Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account Full-time 950 East Main Street, Lakeland, FL 33801, * ESOP (Employee-Owned Company)

• Growth opportunities
• Quarterly and company bonuses
• Medical, Dental, Vision, Life Insurance, 401 K, Vacation, Sick Time, Employee Stock Ownership, and more!

Physical Requirements

• Bend, stoop, kneel, crawl, climb, walk and reach overhead
• Sit or stand for extended periods
• Perform repetitive hand and finger movements (typing, writing, equipment handling)
• Read computer screens
• Communicate effectively in person and by phone, * 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Your journey doesn’t have to be boring - but your job can be! At Boring Business Systems, we believe in making business systems anything but boring!