IT Support Services I-Help Desk

• Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.

• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.

• Install, configure, and update operating systems, software, and hardware for new and existing users.

• Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions.

• Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.

• Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.

• Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.

• Collaborate with other IT team members and escalate complex issues to senior engineers as needed.

• Support IT projects such as system upgrades, software deployments, and network expansions.

• Ensure security measures are followed to protect the integrity of data and systems.

• Maintain compliance with all company policies and procedures.

• Answer phone calls and triage issues.

• Other duties as assigned.

Do you have experience in Technical writing?, Do you have a High school diploma or GED?, We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently., * +1 years experience with Microsoft Networks, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

• Excellent computer proficiency (MS Office - Word Excel and Outlook).

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

• Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

• High School diploma or GED required.

• Associate degree preferred.

Preferred Experience:

• Experience with ConnectWise.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA), MS-900.

• Experience with cloud platforms like AWS, Azure, or Google Workspace. Experience with firewall configuration and network configuration.

• Knowledge of ITIL practices and IT service management.

Pulled from the full job description

• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance

• Paid sick time, At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together. Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance

• 401k match

• Unlimited vacation time*

• Paid sick time

• 10 Holidays including your Birthday and a Floating Holiday!

• Healthy Lifestyle reimbursement

• Amazon Prime reimbursement

• 40 Hours for Volunteer Time

• Paid parental leave

• Reimbursement for ongoing education and certifications

• Learning and development programs

• Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time

team members are provided 10 vacation days.

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.