Data Center Technician IT

• Follows procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment with guidance from Datacenter Technician Leads

• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware following written instructions, checklists, guides, standard procedures, and with guidance from Datacenter Technician Leads

• Physical audits of datacenter assets

• Prepares, stages, sets up, and performs startups and shutdowns (e.g. racks hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and e-mails

• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components

• Decommissions hardware for simple changes and refreshes (e.g. memory upgrades, OS rebuilds) following standard procedures with minimal guidance

• Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads

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• 1+ year experience supporting IT equipment or related technology

• Basic knowledge of computer hardware, servers and components

• Basic understanding of Microsoft Office applications (Outlook, Excel, Word)

• High school diploma, GED or equivalent

• Previous datacenter experience highly preferred

• Must have a reliable vehicle * Previous Microsoft experience