Fiber Network Operations Manager

We are seeking a dynamic and experienced Fiber Network Operations Manager to lead the strategic planning, execution, and optimization of fiber-optic network infrastructure across customer and enterprise environments. This leadership role is pivotal in ensuring high-performance connectivity, operational excellence, and continuous service improvement. The ideal candidate will bring a strong blend of technical acumen, team leadership, and strategic foresight to drive innovation and reliability in our fiber network operations., * Lead the planning, deployment, and maintenance of fiber-optic networks across multiple states.

• Manage and mentor field supervisors, technicians, and support staff to ensure efficient and high-quality service delivery.
• Oversee network performance monitoring, diagnostics, and resolution of complex infrastructure issues.
• Develop and manage budgets, timelines, and resource allocation for fiber projects.
• Ensure compliance with industry standards, safety regulations, and internal quality benchmarks.
• Build and maintain strong relationships with vendors, contractors, and internal stakeholders.
• Implement and refine operational processes to improve efficiency, reduce downtime, and enhance customer satisfaction.
• Provide strategic input to senior leadership on infrastructure investments, risk mitigation, and technology upgrades.

Do you have experience in Vendor relationship management?, * 4+ years of experience in fiber-optic network operations, including installation, maintenance, and troubleshooting.

• 3+ years in a supervisory or managerial role overseeing technical teams.
• Deep understanding of fiber technologies, network architecture, and performance monitoring tools.
• Strong leadership, communication, and decision-making skills.
• Proven ability to manage multiple projects in a fast-paced, dynamic environment.
• Experience working with cross-functional teams and external vendors., * Industry certifications such as CFOT (Certified Fiber Optic Technician), or relevant credentials from NCTI, SCTE.
• Familiarity with GIS mapping tools, CMMS platforms, and network design software.
• Knowledge of regulatory compliance frameworks (e.g., OSHA, FCC, NEC).
• Ability to develop teams and standards in network operations and maintenance.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Career development plan, We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.