Senior Manager Owner Support Resources

The Senior Manager, Owner Support Resources, supports the Senior Director in being responsible for the following strategic and operational business functions:

• Project planning: Coordinate the planning and implementation of construction flaggers to support track access for a portfolio of MTA C&D capital projects.

• Stakeholder coordination: Collaborate with C&D Delivery teams, and contractors to align resource projections with project milestones and service delivery requirements.

• Application rollout and training: Support the development and rollout of the Work Train Management System (WMTS) and enhancement of the TA Labor Construction System (TLCS) applications, the MTA’s tools for planning and allocating the work trains and construction flaggers that support track access for capital projects.

• Team leadership: Supervise and develop a team of Analysts, fostering a culture of collaboration, transparency, and data-driven problem-solving.

• Process improvements: Contribute to the refinement of processes, applications, and tool to maximize track access utilization, force account resource fulfillment, and construction productivity.

The Senior Manager, Owner Support Resources is responsible for coordinating, evaluating, and optimizing MTA force account resources in support of the MTA Capital Program. This position plays a critical part in ensuring the effective deployment of New York City Transit Authority (NYCT) support personnel and equipment, including construction flaggers and work trains, for a large portfolio of MTA Construction and Development (C&D) capital projects. The ideal candidate is a strategic thinker and collaborative leader who thrives in a fast-paced environment, excels at building relationships across departments and agencies, and is committed to driving operational efficiency and process improvements., Bachelor’s degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field

Master’s degree in Transportation, Urban Planning, Business, Public Policy, Construction Management, Finance/Economics, or a related field preferred

Must have a minimum of seven (7) years of experience in Transportation, Construction, Infrastructure, Finance, Planning, or a related field

Must have a minimum of three ( 3 ) years of managerial experience

Familiarity with the MTA’s operating agencies and their construction support resources

Knowledge of construction resource management and experience with resource planning and prioritization

Knowledge of transit force account practices, procedures, systems, and applications

Knowledge of MTA force account systems and applications, including TA Labor Construction System (TLCS), Track Access Management System (TAMS), and Work Train Management System (WTMS) preferred.

Excellent collaboration and negotiation skills.

Excellent organizational and presentation skills.

Excellent communication and interpersonal skills.

Demonstrated supervisory and leadership capabilities.

Demonstrated ability to problem-solve creatively.

Demonstrated ability to work with all levels of an organization.

Demonstrated ability to work effectively in a high-profile, high-pressure, fast-paced environment.

Demonstrated ability to communicate effectively with key internal and external stakeholders.

Demonstrated proficiency in Microsoft Office Suite or similar applications, i.e., Word, Excel, PowerPoint, and Outlook.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost - Access high-quality individual, family , and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs - Comprehensive support services to help you navigate life’s challenges with confidence and resources.

Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system., MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.