Manager Operations Program Support

The Manager of Operations Program Support will assist in managing MTA Construction and Development’s efforts to implement various support functions for an MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff.

Responsibilities

Assist in managing the implementation of administrative functions, including but not limited to some of the following areas: compensation, employee/labor relations, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and equipment/supplies management.

Support coordination with related parties throughout C&D, which includes management and oversight of the C&D compensation team.

Training, coaching, and developing staff on MTA Compensation guidelines as well as automated salary worksheet processes and workflows.

Manage and support improvements in developing, analyzing, reporting, and maintaining compensation data for consolidated agencies within the related systems supporting business units and departmental operations.

Conducted audits, ran queries to identify issues, provided recommendations, and supported resolution in coordination with senior management.

Manage and prepare data analysis, reporting, and presentations.

Do you have experience in Continuous improvement?, Do you have a Master’s degree?, Bachelor’s Degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.

Must have a minimum of six (6) years of related experience.

A Master’s Degree is preferred in one of the disciplines listed above, or a related field may substitute for two years of the required experience.

Competencies:

Experience in highly analytical roles performing auditing, running queries, or other relevant analytical experience is preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and administration preferred.

Excellent writing, grammar, organization, communication, and interpersonal skills.

Ability to work collaboratively with an aptitude for managing detailed analytical work.

Must have focus and the ability to deliver results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent problem-solving, listening, and prioritization skills.

Ability to work in a high-profile, high-pressure environment effectively.

Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.

Proficiency in PeopleSoft, Power BI, and project management applications (such as Visio) preferred.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance, Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost - Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs - Comprehensive support services to help you navigate life’s challenges with confidence and resources.

Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system., MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.