VIP Executive IT Support Technician (IT Analyst)/Remote

Job Description: VIP Executive IT Support Technician (IT Analyst) Location- Remote Position Overview The VIP Executive IT Support Technician (IT Analyst) provides dedicated technical support to executives, senior leaders, and VIP users. This role ensures a seamless technology experience by delivering prompt, professional, and high-quality support for hardware, software, mobile devices, collaboration tools, and meeting technologies. Key Responsibilities

• Provide white-glove IT support to executives and VIP users.
• Troubleshoot and resolve hardware, software, network, and mobile device issues.
• Install, configure, and maintain laptops, desktops, tablets, smartphones, and peripherals.
• Support executive meetings, presentations, and video conferencing systems.
• Manage user accounts, access permissions, and password-related requests.
• Coordinate equipment deployments, upgrades, and replacements.
• Respond to incidents and service requests while meeting established service levels.
• Maintain accurate documentation of support activities and technical procedures.
• Collaborate with other IT teams and vendors to resolve complex issues.
• Ensure compliance with IT security policies and standards.
• Maintain confidentiality when handling sensitive executive information.
• Provide proactive technology recommendations to improve user productivity.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Experience supporting Windows and macOS operating systems.
• Proficiency with Microsoft 365 applications and collaboration tools.
• Experience supporting iOS and Android mobile devices.
• Knowledge of Active Directory, user account management, and endpoint support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication, customer service, and interpersonal skills.

Preferred Qualifications

• Experience supporting executives, senior leadership, or board members.
• Knowledge of video conferencing and conference room technologies.
• Familiarity with IT service management (ITSM) tools and ITIL practices.
• Relevant certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation.

• $35.00 per hour, + $21.00-26.00 per hour Are you a compassionate, skilled technician ready to make an impact in a fast-paced, collaborative environment? At Hickory Veterinary and Specialty Hospital, we re seeking Veterina…

• 9 days ago + *, + $21.00-26.00 per hour Are you a compassionate, skilled technician ready to make an impact in a fast-paced, collaborative environment? At Hickory Veterinary and Specialty Hospital, we re seeking Veterina…

• 9 days ago +