Job Title: CRM Project Manager

Tanisha Systems Inc

Austin, TX, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Application Programming Interfaces (APIs) Agile Methodology Software as a Service Cloud Computing Data Migration Microsoft Dynamics Oracle CRM PRINCE2 Scrum Methodology Salesforce.Com Systems Integration

Job description

Lead end to end CRM project lifecycle including planning, execution, monitoring, and delivery
Drive CRM implementation, migration, and enhancement projects (Salesforce / Microsoft Dynamics / other CRM platforms)
Collaborate with business stakeholders to gather and define functional and technical requirements
Manage cross functional teams including developers, consultants, QA, and business users
Develop and maintain project plans, timelines, budgets, and risk mitigation strategies
Ensure projects are delivered within scope, time, and cost constraints
Conduct regular status updates, stakeholder meetings, and project reviews
Identify project risks, issues, and dependencies, and implement mitigation plans
Ensure compliance with organizational processes and governance standards
Oversee data migration, integration, and system customization activities
Drive user adoption, training, and change management initiatives
Monitor project performance using KPIs and metrics, * Successful CRM system implementation and rollout
On time and within budget project delivery
Stakeholder satisfaction and user adoption
Process optimization and performance improvements

Requirements

We are seeking an experienced CRM Project Manager to lead the planning, execution, and delivery of Customer Relationship Management (CRM) initiatives. The ideal candidate will have extensive experience in managing CRM implementations, stakeholder engagement, and ensuring successful project delivery aligned with business goals., * 10-15 years of experience in IT Project Management, with at least 5+ years in CRM projects

Strong experience with CRM platforms such as:
Salesforce
Microsoft Dynamics 365
Oracle CRM (optional)
Proven experience in Agile, Scrum, or Waterfall methodologies
Strong stakeholder management and communication skills
Experience in budgeting, forecasting, and resource allocation
Excellent problem solving and decision making abilities
Hands on experience with CRM integrations, APIs, and data migration
Familiarity with business processes like Sales, Marketing, and Customer Service, * PMP / PRINCE2 / Agile certifications
CRM platform certifications (e.g., Salesforce Certified, Dynamics 365)
Experience in cloud technologies and SaaS platforms
Knowledge of data analytics and reporting tools, * Strong leadership and team management
Excellent communication and presentation skills
Ability to manage multiple projects simultaneously
High level of adaptability and ownership
Strong client facing and interpersonal skills