Project Manager (CRM)

We are seeking a dynamic Field Operations Team Coordinator to lead cross-functional collaboration among teams supporting Contract Liquor Agencies. This role ensures operational excellence, strategic alignment, and seamless communication across audit, compliance, merchandising, and retail support functions.

The Field Operations Team Coordinator serves as the central hub for cross-functional collaboration. This role drives operational efficiency, fosters team synergy, and ensures consistent communication across audit, compliance, merchandising, and retail support teams. By managing schedules, optimizing resources, and leveraging data-driven insights, the Coordinator supports the organization’s mission to deliver exceptional service to Contract Liquor Agencies statewide.

• Lead coordination among Field Operations teams (e.g., audit, compliance, merchandising, education, and retail support functions) that engage with Contract Liquor Agencies.
• Drive alignment of team schedules and workflows to optimize resource allocation and minimize redundancies.
• Oversee planning and delivery of initiatives across teams, ensuring alignment with the organization’s strategic vision.
• Facilitate transparent information sharing through meetings, digital platforms, and reporting tools.
• Educate teams on interdependencies, roles, and responsibilities to promote a unified approach to Agency support.
• Manage and maintain the Customer Relationship Management (CRM) system, including records of past and current Agency visits, to support effective delivery of messaging, process adherence, compliance, and data-driven decision-making.
• Identify and mitigate risks, resolve cross-team issues, and implement continuous improvement initiatives.
• Track key metrics, prepare leadership reports, and recommend adjustments to enhance outcomes.

• Bachelor’s degree in Business Administration, Public Administration, or related field (or equivalent experience)
• Minimum 5 years of experience Project management and Customer Relationship Management (CRM), * Minimum 5 years of experience coordinating cross-functional teams in complex stakeholder environments.
• Proven ability to lead through influence and foster collaboration across diverse teams.
• Strong facilitation and communication skills, with experience driving consensus and leading meetings.
• Knowledge of inventory management best practices and retail marketing concepts.
• CRM system experience (e.g., Salesforce, Dynamics) and proficiency in Microsoft Office Suite and project management tools.
• Bachelor’s degree in Business Administration, Public Administration, or related field (or equivalent experience).

Core Competencies:

• Collaborative leadership and cross-functional coordination
• Strategic planning and change management
• Problem-solving and risk mitigation
• Stakeholder engagement and relationship building
• Data-driven decision-making and reporting, * Bachelor’s (Required)

Experience:

• Project management and Customer Relationship Management : 5 years (Required)

Ability to Commute:

• Reynoldsburg, OH 43068 (Required)

Job Types: Full-time, Contract

Pay: $50.00 per hour

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.