Specialist - System Management

Provide L1L2 production support for enterprise applications ensuring high availability

Monitor application health logs and s to proactively identify issues

Perform incident triage impact analysis and SLAbased resolution of production issues

Conduct root cause analysis RCA and coordinate fixes with development teams

Manage incident problem and service request processes as per ITIL standards

Support application deployments and validate releases postdeployment

Collaborate with infrastructure DB and development teams for troubleshooting

Maintain documentation runbooks known errors SOPs for knowledge management

Ensure adherence to SLAOLA and operational processes

Participate in oncall support and shift rotations

Strong experience in Application Production Support

Incident Problem Management ITIL framework

Monitoring tools Dynatrace Splunk AppDynamics etc

SQL Database troubleshooting

Basic scripting Shell Python PowerShell

OS knowledge LinuxUnixWindows

Preferred Skills

Experience inNET Java applications support

Exposure to middleware APIs Kafka or microservices

DevOps tools CICD pipelines automation tools

Knowledge of cloud platforms AWSAzure

Soft Skills

Strong analytical problemsolving skills

Good communication and stakeholder coordination

Ability to work under pressure in critical incidents Skills

Mandatory Skills : Bash/Shell scripting, Dynatrace, Major incident management, Splunk Other details

Paid parental leave, Parental leave, Health insurance, 401(k) matching, Vision insurance, Dental insurance, Life insurance, Disability insurance On call Plano, TX, Actual compensation within the range will be dependent upon the individual’s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation., Compensation range: $83,000.00 to $128,000.00 per year

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert