IT Support Technician

Insight Global is seeking an IT Support Technician to work in New Burn, NC! This person will be responsible for deploying and maintaining technology crucial to the success of the business. This person must demonstrate proved success in customer support in a fast-paced environment. They will be looking for challenging opportunity and bring a diverse skillset to a team of highly motivated professionals who are passionate about operational excellence.

Daily Responsibilities/Expectations:

Desktop Support

• Orchestrating the seamless deployment of IT assets to end users (laptops, desktops, RF equipment, etc.).

• Working in cross-functional teams to continuously improve and streamline IT processes.

• Managing copier/printer assets and ensuring proper deployment and operation.

• Managing billing and leasing for IT assets and telecommunications.

• Working with third parties to provide support for IT assets from procurement to disposal.

• Provide mobile device management and administration support.

• Provide front line support for end user trouble ticket resolution.

• Ensure compliance with GPG Desktop standard procedures and policies.

Project Related Work

• Implement and collaborate on new IT projects.

• Adhere to project schedules and provide updates to IT management to assist with project completion in a timely manner.

• Bachelor’s degree

• 2-5 years of experience in IT desktop/server support, preferably in an industrial environment

• Demonstratable customer service background

• Able to work independently and serve end-users to review, resolve and document problems

• Able to prioritize and multi-task in a complex, fast-paced environment

• Basic understanding of computer room infrastructure, organization, and procedures

• Able to assist in office moves of computer equipment up to 50 pounds * Technical experience: Windows, RF devices, Zebra printers, ServiceNow, Juniper