Technical Support Analyst I

The Technical Support Analyst I position is primarily responsible for assisting employees with issues related to IT and tracking tickets within the help desk software. Inquiries may include troubleshooting user access issues, software questions, hardware issues, replace/install hardware, build/rebuild computers for distribution, and administrative tasks such as adding/deleting users from network & voice mail. Telephony support includes setting up new extensions, moving extensions and troubleshooting phone issues. When appropriate, contact vendors for support. Activate and distribute cell phones and other individual equipment. Train new users on how to use laptops and tablets, downloading after hour’s reports, encrypting files, etc. Additionally, this position will assist in the day-to-day management of all servers and network & telephone components. Management of this equipment consists of assisting with or performing operating system and software upgrades and making necessary adjustments to improve system performance. Also included is monitoring and logging system performance.

• Answers help desk calls, enters calls into help desk tracking software, going out on calls.
• Provides support, maintenance and troubleshooting for servers, laptops, workstations, printers, peripheral equipment and software. Loads software and applies software fixes and updates.
• Supplies telephony and WAN/LAN system configuration and maintenance.
• Provides end user training (one on one, and occasionally in small groups).
• Manages communication devices.
• Monitors and logs system performance across all platforms.
• Provides administrative functions such as adding new users and modifying distribution lists.
• Maintains policy and procedure documentation.
• Maintains on-call after hours ranging from every other week to one week per month as need arises.
• Up to 40% travel across the Front Range
• Other duties as assigned.

Do you have experience in WAN?, Do you have a High school diploma or GED?, * Minimum Education: High School Diploma

• Minimum Experience: One (1) year Help Desk experience

PHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs.

Pulled from the full job description

• Referral program
• 403(b) matching
• Tuition reimbursement
• 403(b)
• AD&D insurance
• Paid time off
• Health savings account, * We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.