Temporary IT Project Support

The Information Technology Department is seeking a Temporary IT Project Support Specialist to support enterprise system implementations and other IT projects and initiatives as needed. This role supports system implementation, testing, training, documentation, reporting, end-user support, and go-live activities. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting end users across the organization. Strong experience with business applications, technical troubleshooting, and quickly learning new systems is required.

Examples Of Duties

Develop training materials, user guides, FAQs, and quick reference documents. Deliver end-user training. Provide Tier 1 application and system support. Troubleshoot basic system and user issues; escalate as needed. Support system testing, UAT, and workflow validation. Document test results, defects, and resolutions. Assist with data validation, reporting, and quality assurance. Create and maintain system reports (operational, payroll, management). Support application setup, configuration, and user access administration. Maintain technical and process documentation. Support data collection, analysis, and reporting for IT projects. Assist with multiple IT projects and system implementations. Provide general IT project and administrative support as assigned. The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, High school diploma or equivalent. Experience supporting software applications and end users (Tier 1 support). Necessary Knowledge, Skills, and Abilities: Strong troubleshooting and customer service skills. Ability to quickly learn new systems and business processes. Experience with training development and delivery. Ability to document procedures, workflows, and technical steps clearly. Strong attention to detail and organizational skills. Ability to manage multiple tasks and meet deadlines. Ability to work independently and in a team environment. Ability to understand and communicate business rules and system functionality. Additional Desirable Qualification: Experience with timekeeping, payroll, HR, or workforce management systems. Experience with UKG Ready, Kronos, or similar systems. Experience supporting software implementations or IT projects. Experience with user acceptance testing (UAT) and system testing. Experience with reporting, data analysis, or report writing tools.