SME - Citrix Virtual Desktops Essentials

Manage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping) * Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics. * Manage Remote Desktop PC deployment, Configuration and Troubleshooting * Monitoring the performance of Citrix components to maintain the consistent user experience * Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform * Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently * Analyse incidents, identify root causes and provide solutions for system issues. * Analyse existing workloads and implement automations where possible * Assist other line technicians with support issues where required and mentor them where necessary * Provide technical support and advice to users * Compose required service\support documentation * Understanding of the security protocols within the banking environment * Assists in integrating, configuring and testing infrastructure solutions provided by Engineering * Take direction from Engineers and Senior Engineers in all areas of system support and system performance * Ensures quality and efficiencies in implementation and maintenance of systems * Broad understanding of BCM/DR related activities within the service * Capacity Planning and Monitoring

Strong broad and current technology knowledge acquired in enterprise scale infrastructure organization. * Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront and Citrix Cloud etc. * Skills and Experience of managing Citrix Cloud and on prem environment * Experience of manging Azure VDI deployment * Experience of managing large scale VDI/RPC deployments * Experience of monitoring capacity and performance of Citrix components * Knowledge of Microsoft desktop operating systems in enterprises