IT Systems Administrator (L1/L2)

The IT Systems Administrator (L1/L2) provides front-line and infrastructure-level support across the company’s IT environment, ensuring end users, core systems, and network infrastructure are reliably supported. This role combines responsive day-to-day service desk support with hands-on systems and network administration, working closely with the IT Director and IT Operations Lead to build durable, well-documented IT operations. This role is an individual contributor position focused on consistent execution and documentation., Core duties include but are not limited to the following:

Service Desk & End-User Support (L1)

• Triage, prioritize, and resolve support tickets across hardware, software, and access issues.
• Manage onboarding and offboarding including account provisioning, device setup, and access deprovisioning.
• Administer Microsoft 365 at the user level: licensing, Teams support, Exchange and SharePoint basics.
• Provide first-line troubleshooting for end-user hardware and software issues.

Systems & Infrastructure Administration (L2)

• Administer Active Directory / Azure AD including user accounts, groups, and permissions.
• Support network administration tasks, including switch, router, and firewall configuration.
• Apply patch management and basic security hygiene across servers and workstations.
• Support VPN and firewall configuration and troubleshooting.
• Monitor backup and disaster recovery processes, escalating issues as needed.
• Apply basic scripting or automation (e.g., PowerShell) to streamline repetitive tasks.

ERP & Case Management Support

• Support ticket routing and first-line ERP.
• Assist with access provisioning tied to ERP-adjacent systems, escalating complex requests to the ERP application developer.
• Maintain awareness of system dependencies to avoid disrupting business-critical workflows.

Documentation & Knowledge Retention

• Maintain clear, current documentation of recurring issues, configurations, and standard resolutions (runbooks).
• Contribute to network and infrastructure documentation, including during on-site assessments.
• Support knowledge-transfer practices that reduce single-point dependency on any one team member or contractor.
• Any and all duties as reasonably assigned.

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * Bachelor’s degree in IT, or related field or equivalent education, training, and experience is preferred.

• 4+ years of experience in a systems administration or IT support role spanning both L1 and L2 responsibilities.
• Proficient experience with Microsoft 365 and Active Directory administration is required.
• Working knowledge of Windows Server and AD / Azure AD fundamentals.
• Exposure to ERP systems or case management platforms.
• Familiarity with basic compliance or security frameworks.
• PowerShell or other scripting experience.
• Experience in a manufacturing, engineering, or industrial environment is a plus.

SKILLS/ABILITIES

• Highly organized with good time management skills.
• Detail-oriented with the ability to multi-task and meet deadlines.
• Proactive and collaborative attitude with the ability to work well with all levels of company employees, customers, vendors, and suppliers.
• Experience working within a ticketing or service desk system is required.
• Exposure to multi-site or distributed IT environments is a plus.
• Foundational networking knowledge: switches, routers, firewalls.
• Familiarity with patch management and basic security hygiene practices.
• Awareness of ERP-adjacent support tasks (ticket routing, escalation, access provisioning) is a plus.
• Experience working with networking equipment (Firewalls, routers, configuring VLANs)., * Bachelor’s (Preferred)

Experience:

• System administration: 4 years (Preferred)
• Active Directory: 4 years (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, The employee is expected to work Monday through Friday, 8:00 AM to 5:00 PM. This position requires a 40-hour work week., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance