IT Help Desk Technician

About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN. About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to-

• Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
• Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
• Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
• Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
• Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
• Ensure data security and confidentiality by following company policies related to system access and protected information
• Escalate complex technical issues to appropriate internal teams or external vendors as needed
• Maintain inventory of IT equipment and coordinate repairs or replacements

• Strong experience in Windows environments, Active Directory, and network infrastructure
• Experience overseeing multi-site operations strongly preferred
• Healthcare or long-term care experience preferred
• Proven ability to manage vendors and IT projects
• Strong problem-solving and decision-making skills

• Health Insurance through United Healthcare
• Dental Insurance through HRI Dental
• Vision Insurance through EyeMed

• Supplemental Insurance:

• Critical Illness
• Accident
• Disability Coverage

• Hospital Indemnity

• Life Insurance through Cincinnati Life:

• Builds cash value
• Employee-owned policy

• Family coverage, including grandchildren

• Paid Vacation
• Attendance Bonuses
• Weekend Bonuses
• Holiday Pay - starts immediately with no waiting period
• Tuition Assistance Programs
• Student Loan Repayment Program

• Career Advancement Opportunities, + $41,000-69,000 per year About Moser For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for ta…

• 10 days ago +

Moser Consulting

• Indianapolis, IN
• $41,000-69,000 per year About Moser For more than 25 years we have formed partnerships and grown through open and honest collaboration with our clients, partners, and employees. We are best known for ta…