IT Help Desk Supervisor

• Oversee daily Help Desk operations and service delivery
• Ensure timely resolution of support requests and achievement of service goals
• Serve as the escalation point for complex technical issues
• Support critical healthcare technologies, including Electronic Health Record (HER) systems, workstations, mobile devices, printers, phones, and other equipment
• Manage endpoint deployment, inventory, lifecycle planning, and technology asset tracking
• Coordinate IT purchasing and equipment distribution
• Develop and improve support workflows, documentation, and knowledge base resources
• Monitor performance metrics and user satisfaction
• Collaborate with clinical and administrative teams to improve technology services
• Ensure compliance with Health Insurance Portability & Accountability Act (HIPAA), security policies, and healthcare technology standards
• Participate in technology projects, upgrades, and organizational initiatives, Technology support in healthcare isn’t just about solving technical issues-it’s about ensuring providers can care for patients without interruption, helping our local communities access the care they need.

We’re seeking a leader who combines technical expertise with exceptional customer service and a genuine desire to help others succeed., * Bachelor’s degree in information technology, Computer Science, or a related field

• 3-5 years of IT Help Desk experience
• 1-2 years of supervisory or leadership experience
• Experience supporting healthcare technology environments
• Knowledge of EHR systems such as NextGen, Epic, or similar platforms
• Familiarity with Microsoft 365, endpoint management, remote support tools, and IT service management best practices
• Strong communication, problem-solving, and relationship-building skills
• Certifications such as CompTIA or ITIL are a plus

Tuition reimbursement, Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account Full-time Grants Pass, OR 97526, If you’re ready to bring your leadership, technical expertise, and passion for service to an organization that values both professional excellence and personal well-being, we encourage you to apply.

Join Siskiyou Community Health Center and help power the technology behind exceptional patient care.

Pay: $76,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• To confirm that you have read and agree to the posted salary range, please type that range here.
• Do you understand this is an on-site position?
• Do you understand that any job offer will be contingent on the results of a background check and drug screening? Further, do you understand that, due to our federal funding, testing positive for marijuana will preclude you from employment?
• How many years of IT Help Desk experience do you have?
• How many years of supervisory experience do you have?

At Siskiyou Community Health Center, technology is more than hardware and software-it’s a vital part of delivering quality healthcare to our community. We’re seeking an experienced IT Help Desk Supervisor who is passionate about service, leadership, and using technology to make a real difference in people’s lives.

If you’re looking for a role where your work has purpose, your leadership is valued, and your evenings are spent with family instead of constantly chasing tickets, we’d love to meet you.

Why Join Siskiyou Community Health Center?

Every day, our teams provide compassionate, accessible healthcare to individuals and families throughout Southern Oregon. Behind every successful patient visit is a reliable technology experience-and that’s where you come in.

As our IT Help Desk Supervisor, you’ll lead a dedicated support team that keeps our clinics, providers, and staff connected, productive, and focused on patient care. You’ll help shape the future of our technology support services, mentor team members, and improve the systems that enable healthcare.

What You’ll Love About This Role

Mission-Driven Work - Support the technology that enables healthcare providers to serve our community.

Work/Life Balance - Enjoy a stable work environment with predictable scheduling and a culture that respects personal time.

Leadership Opportunity - Guide and develop a talented Help Desk team while helping drive service excellence across the organization.

Meaningful Impact - Your decisions and expertise directly support clinicians, staff, and patients every day.