Amazon Connect Developer (Lambda + Lex

Amazon.com, Inc.

Atlanta, GA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

dice.com

Tech stack

Java (Programming Language) Amazon Web Services Amazon S3 Cloud Engineering Code Review Computer Telephony Integration Software Debugging DevOps Amazon DynamoDB Identity and Access Management Python (Programming Language) Routing

+21 more

Node.Js Scrum Methodology Software Engineering Systems Integration Amazon Connect Enterprise Software Applications Chatbots Software Troubleshooting AWS Lambda Backend Git Cloudformation Bots Cloudwatch Api Gateway Restful APIs Amazon Simple Queue Service (SQS) Terraform Amazon Lex User Administration Jenkins

Job description

We are seeking experienced Amazon Connect Developers with strong expertise in AWS Lambda, Amazon Lex, and DevOps practices to support a leading Banking client in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and maintaining cloud-based contact center solutions using Amazon Connect and related AWS services., * Design, develop, and implement contact center solutions using Amazon Connect.

Create and maintain call flows, routing profiles, queues, contact flows, and customer interaction workflows.
Integrate Amazon Connect with backend systems using AWS Lambda functions.
Develop and optimize conversational AI/chatbot solutions using Amazon Lex.
Build REST API integrations with third-party and enterprise applications.
Troubleshoot and resolve contact center application issues and performance bottlenecks.
Implement CI/CD pipelines and automate deployment processes using DevOps tools and AWS services.
Collaborate with business stakeholders, architects, and support teams to gather and implement requirements.
Ensure security, compliance, and best practices within AWS cloud environments.
Participate in code reviews, testing, deployment, and production support activities.

Requirements

8+ years of software development experience.
5+ years of hands-on experience with Amazon Connect.
Strong experience in:
Amazon Connect Contact Flows
Routing Profiles
Queues and User Management
Contact Center Integrations
Strong hands-on experience with AWS Lambda.
Experience developing and maintaining Amazon Lex chatbots/voice bots.
Knowledge of AWS services including:
API Gateway
S3
CloudWatch
DynamoDB
SNS/SQS
IAM
Experience with Python, Node.js, or Java for Lambda development.
Strong understanding of AWS security and cloud architecture best practices.
Experience with Git, Jenkins, Terraform, CloudFormation, or similar DevOps tools.
Experience implementing CI/CD pipelines.
Strong troubleshooting and debugging skills., * Banking or Financial Services industry experience.
AWS Certifications (Developer Associate, Solutions Architect, DevOps Engineer).
Experience with Contact Center modernization initiatives.
Knowledge of IVR, CTI, Voice/Chat integrations, and customer experience platforms.
Experience with Agile/Scrum methodologies.