IT Support Specialist

Silver Hill Energy is looking for an IT Support Specialist to join our team on a contract basis. This is a 100% on-site role supporting approximately 70 employees across our organization. As an IT Support Specialist, you will be a frontline resource for our employees’ day-to-day technology needs. You’ll work on-site to resolve technical issues, support new hires through the onboarding process, and ensure our helpdesk operations run efficiently. This role interacts with employees across all levels and departments - from administrative staff to field and operations personnel - making strong communication and a customer-first mindset essential to success., * Coordinate and execute hardware setup, software installation, and file permission configuration for new employees, ensuring a smooth first-day experience

• Provide on-site support for open helpdesk tickets, diagnosing and resolving hardware, software, and connectivity issues in a timely manner

• Deliver remote technical assistance to end users across departments, including field and operations staff, adapting support to rigs, field offices, and plants

• Maintain accurate records of support requests, resolutions, and equipment inventory

• Support the rollout of patches and upgrades across key software platforms, keeping systems secure, up to date, and minimally disruptive to daily operations

• Escalate complex issues to senior IT staff or third-party vendors as appropriate

Do you have experience in Ticketing system technical support?, * 2-3 years of experience in IT support, helpdesk, or a related role

• Proficiency with Windows OS environments, Microsoft 365, and common enterprise software

• Hands-on experience with hardware setup, troubleshooting, and peripheral configuration

• Familiarity with user account management and file permission structures (Active Directory preferred)

• Strong communication skills, with the ability to support both technical and non-technical users

• Ability to work independently and prioritize multiple open issues in a dynamic environment

• Experience in the oil and gas or energy sector is a plus

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off

• Dental insurance, * Pay: $32-$40/hour, depending on qualifications and experience

• Monday-Friday, on-site at our Uptown Dallas office

• No after-hours or weekend support required, * Annual bonus based on company and personal performance
• Paid time off
• 401k matching program
• Health and dental benefits
• Onsite workout facility

Silver Hill Energy Partners is a prominent private oil and gas company based in Dallas, Texas. As an institutionally sponsored fund, Silver Hill is dedicated to the acquisition, optimization, and development of profitable oil and natural gas assets, aimed at delivering attractive risk-adjusted returns for its stakeholders. The company is uniquely positioned to leverage the current market opportunities owing to its (1) experience in the establishment and management of large-scale oil and gas enterprises, as well as its (2) proficiency in sourcing, evaluating, and underwriting oil and gas investments.