Information Technology - Help Desk Assoc (Infrastructure)

The IT Help Desk Associate I - Infrastructure is a foundational role focused on supporting and maintaining the company’s IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.

• ️ Responsibilities
• Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)
• Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)
• Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting
• Perform system patching, updates, and maintenance across servers and endpoints
• Assist with backup and recovery systems (e.g., Veeam), including validation and testing
• Support VPN and secure remote access systems
• Participate in infrastructure troubleshooting and root cause analysis
• Assist with monitoring tools, alerts, and system performance tuning
• Support warehouse and remote site infrastructure (network, cameras, devices)
• Participate in infrastructure projects (upgrades, rollouts, migrations)
• Provide Tier 1 support for desktops, laptops, and mobile devices when needed
• Assist with account provisioning in Active Directory and Google Workspace
• Support hardware deployment and workstation setup
• Document tickets and ensure proper communication with users
• Escalate issues appropriately after structured troubleshooting
• Follow structured troubleshooting and IT processes
• Document infrastructure configurations and procedures
• Contribute to knowledge base and SOP development
• Ensure all work is tracked through the ticketing system

Do you have experience in VLAN?, Do you have a Associate’s degree?, * 1-3 years of IT experience with exposure to infrastructure or systems

• Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)
• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
• Experience or exposure to virtualization platforms (VMware preferred)
• Familiarity with Google Workspace or Microsoft 365
• Strong troubleshooting and analytical skills
• Desire to grow into an infrastructure/engineering role
• There at Every Turn: Our Benefits

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Flexible spending account
• Paid holidays, We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here’s what we offer:
• Competitive Pay Structure
• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
• Generous Paid Time Off and Paid Holidays
• 401(K) Match
• Tuition Reimbursement
• Company-Sponsored Events
• Subsidized Part Purchasing Program

We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.