Radiology Scheduler - Radiology Support Services - Full Time/Days - Req#2117967771

Job Objective: Under the supervision of the Radiology Director and Radiology Manager the radiology secretary/scheduler shall be responsible for the coordination and scheduling of the radiology patient. The duties include performing as a liaison for interventional radiology procedures between the hospital and referring physician offices. Provide assistance of clerical duties for radiology., * General Responsibilities, + Act as a Liaison for Radiology and assists in the procedural paperwork process and scheduling of IR procedures as needed between the hospital and referring physician offices

• Pre coordination of radiology patients including scheduling
• Schedules radiology exams and communicate appointments to patients
• Provides normal clerical support as needed to support unit functions such as copying, scanning, typing, filing, faxing and ordering of departmental supplies
• Coordinates appointments for multiple modalities as needed
• Processes paperwork and prioritizes according to the highest need
• Answers telephone and responds to requests and routes calls/requests to the appropriate department and staff
• Assists technologists with daily patient workflow
• Uploads outside CD into PACS for radiologists to review
• Assist technologist/respond to the needs of the radiologist and other medical staff
• Obtain orders from physicians
• Obtain patient information and complete release form as required
• Burn CDs for Emergency Department patients as well as inpatients as needed/fax reports
• Prepare daily roster
• Report equipment malfunction to supervisor or lead
• Ability to work in different areas and be flexible in meeting the staffing requirements of the department
• Ability to learn required computer skills within orientation period and maintains competency
• High degree of involvement with patients and family members
• Maintains department specific certifications
• Processes and coordinates information for team leaders and charge units as needed
• Monitors PACS worklist for timely completion of all exams/scans
• Addresses delays in Radiologists reading by communicating with RIMA helpdesk to expedite readings
• Ensures final reports are in Cerner

Non-Essential Duties:

• Assists in special projects as assigned
• Other duties as requested, * Liaison between radiology, ordering physicians and patients that include patient scheduling
• Function under pressure
• Ability to establish and maintain effective working relationships with staff, clinicians and other health team professionals

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First - We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership - We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork - We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty - We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence - We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation - Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion - We have genuine empathy, show kindness, and encourage and advocate for each other.

Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * Patient scheduling applications

• PACS
• Knowledge of imaging procedures
• Working knowledge of basic medical terminology or ability to successfully complete studies in medical terminology within six (6) months of employment

Skills

• Clear and concise communication skills, * High school diploma or equivalent
• Participates in age specific educational and training programs, * Minimum 1 year of experience in medical secretary scheduling
• Previous secretarial experience greater than one year preferred
• Medical Terminology preferred
• Basic knowledge of radiology procedures preferred
• Basic knowledge of patient care preferred
• Cerner scheduling experience preferred
• Coordination of IR procedures preferred
• PACS system preferred

Required Licensure and/or Certifications:

• Possess and maintain current certification in American Heart Association Basic Life Support (BLS) for healthcare providers

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

• Work is often performed under demanding, emotional and physical conditions. Accepts additional workload during times of unexpected circumstances (e.g., high activity, high census and sudden emergencies).
• Radiation exposure, * High School Diploma or GED

Experience

• Previous experience assisting Technologists in a clinical environment, preferred.
• Previous patient transport experience in an healthcare environment, preferred.

Required Licensure and/or Certifications:

• BLS certification