Tier 2 Desktop Support

Insight Global

South Jordan, UT, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

juju.com

Tech stack

Microsoft Windows Active Directory JIRA Business Software Microsoft Outlook Issue Tracking Systems Azure Active Directory Microsoft SharePoint Office365 Zendesk Servicenow

Job description

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.

Requirements

3+ years of experience in a help desk, technical support, or IT support role, or equivalent education or training
Basic understanding of Windows operating systems and common business applications
Familiarity with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Strong customer service skills with a patient and professional demeanor
Excellent written and verbal communication skills
Ability to explain technical concepts to non-technical users
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications
CompTIA A+ certification
Microsoft 365 Certified: Fundamentals (MS-900)
Experience with ticketing systems such as ServiceNow, Jira Service Desk, or Zendesk
Basic knowledge of Active Directory or Entra ID (Azure AD)