Technical Support Specialist III, Information Technology

The Technical Support Specialist III is responsible for design, implementation, installation, configuration, support and trouble-shooting of District computer systems and peripherals at multiple school and administrative sites. This position provides support for networks, computer operating systems, essential applications, and equipment issues., * Provides enterprise level infrastructure support in both server and workstation operating systems: to include but not limited to VMware 5.x, Windows Server 2012 and Windows Server 2008, Windows 7 Enterprise and Windows 8.1

• Supports and maintains computer systems, desktops, and peripherals to include installing, diagnosing, repairing, maintaining, and upgrading all hardware/software and equipment while ensuring optimal workstation performance
• Performs basic networking maintenance functions such as user creation and assignment of rights and permissions.
• Assists with network design and implementation for wired and wireless networks; organizes and troubleshoots problems; monitors underlying communication protocols and supports network hardware and software; maintains application data integrity and availability
• Provides for creation, testing, and distribution of images used for imaging computers
• Assumes responsibility for testing, packaging, installation, and deployment of District approved curriculum and business software applications; installs and maintains software on servers and workstations
• Provides testing and recommendations for software acquisitions, upgrades and versions
• Maintains software site licenses for departments/organization
• Implements and maintains network security and virus protection; performs server security and patch updates as necessary; maintains tight security measures on all systems and networks
• Implements consistent data backup and recovery processes
• Develops documentation as required including installation instructions, configuration guides, and impact analysis documents; Analyzes information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
• Monitors, tracks, schedules, updates and closes District work orders within the automated system on a timely basis
• Ensures compatibility of computer configurations with Fulton County Board of Education standards and the System Level Technology Strategic Plan
• Investigates alternatives and researches development of strategic implementations of network components, as well as, computer hardware and software components
• Supports development and implementation of new computer projects and new hardware installations
• Consults with customers to evaluate and recommend technical needs
• Participates in on-call 24/7 infrastructure support for emergency situations, after-hours maintenance of network resources when scheduled and on-call support for end users as needed or defined by helpdesk support hours
• Performs other duties as assigned by the appropriate administrator

Do you have experience in Virtualization tools?, Do you have a Associate’s degree?, Associate’s Degree in a related field or In lieu of degree, will consider 2 years of related technology experience per year of college (4 years)

Certification/Licensure, Minimum of 5 years of related experience including at least 3 years of experience managing VMware, Windows Operating Systems, and LAN hardware in an enterprise environment required; Experience supporting current versions of Microsoft Windows, Microsoft Office, and latest technologies required; Experience in an educational organization preferred

Knowledge/Skills/Abilities

• Should be familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN and internet connectivity
• Expert level knowledge in all areas of ownership and confidence to support other areas
• Highly motivated and able to work with minimal supervision
• Manage and prioritize tasks, problems, change, and projects
• Solid analytical and problem resolution skills with a wide variety of computer hardware and software issues
• A good understanding and broad knowledge of computer technology and networking architectures
• Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails
• Ability to provide on-site, phone, and remote support and be creative and think outside the box to deliver services
• Excellent communication, interpersonal, organizational, and presentation skills
• Able to work independently and in team environments to meet goals and deadlines
• Self-motivated, detail-oriented, organized, innovative, efficient, multi-tasking, and vigilant
• Customer focused

Working Conditions

• Normal office environment

Physical Demands

• Routine physical activity associated with normal office environment
• Must be able to lift up to 50 lbs with or without reasonable accommodation