Tech Support Supervisor

We are seeking a dynamic and proactive Tech Support Supervisor to lead our technical support team in delivering exceptional IT assistance across our organization. This role offers an exciting opportunity to oversee the resolution of complex technical issues, manage IT infrastructure, and ensure seamless support for end-users. As a key leader, you will foster a collaborative environment, drive process improvements, and uphold high standards of customer service. Your expertise in computer hardware, software troubleshooting, network administration, and support tools will be vital to maintaining optimal operational efficiency and user satisfaction., * Supervise and coordinate daily activities of the IT support team to ensure prompt and effective resolution of technical issues

• Provide advanced technical support for software troubleshooting, hardware problems, and network connectivity challenges
• Oversee the management of computer systems, including Windows, macOS, Linux operating systems, and mobile devices
• Manage IT infrastructure components such as Active Directory, DNS, TCP/IP networks, VPNs, firewalls, LANs, and WANs using tools like SCCM, GPO, Meraki, and BMC Remedy
• Facilitate help desk operations through platforms such as ServiceNow and Jira by tracking incidents and service requests
• Conduct analysis of recurring issues to identify root causes and implement long-term solutions
• Lead training sessions for team members on new technologies, support procedures, and best practices to enhance overall service quality

Do you have experience in macOS administration?, * Proven experience in technical support roles with a strong background in desktop support and IT infrastructure management

• Extensive knowledge of operating systems including Windows Server environments, macOS, Linux distributions, and mobile OS platforms
• Proficiency with network administration concepts such as TCP/IP protocols, DNS management, LAN/WAN configuration, VPN setup, firewall configuration (including Cisco Meraki), and TCP troubleshooting
• Familiarity with enterprise management tools like SCCM for software deployment and GPO for policy enforcement
• Hands-on experience with help desk ticketing systems such as ServiceNow or BMC Remedy; familiarity with Jira is a plus
• Strong communication skills to effectively liaise with end-users and technical teams at all levels
• Ability to analyze complex technical issues quickly and develop effective solutions under pressure
• Certifications such as CompTIA Network+, Microsoft Certified: Windows Server or equivalent are preferred but not mandatory

Join us as a Tech Support Supervisor to lead a passionate team dedicated to delivering top-tier IT support. Your expertise will empower users across the organization while advancing your career in a vibrant tech-driven environment. We value proactive problem-solving, excellent communication skills, and a commitment to continuous improvement-if you’re ready to make an impact in IT support leadership, we want to hear from you!