IT Specialist

The IT Specialist is responsible for providing various forms of computer-related technical assistance, improving agency efficiency through use of technology, reducing downtime, and implementing and maintaining security protocols. The IT Specialist installs, moves, and maintains hardware and software, configures and/or programs system features and functions, diagnoses problems and determines corrective action, makes procurement recommendations, and trains agency staff. Works independently with consultation and oversight from the IT Supervisor and HR & Administrative Services Director.

COMPENSATION & BENEFITS 10-Step pay range: $31.06-$40.53 hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate., NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The IT Specialist will work with the IT Supervisor to develop a schedule that includes regular, in person time in the Whatcom and Skagit offices as well as optional remote time. While this role is eligible for remote work, it’s anticipated the majority of time will be spent in person to best support NWRC users., NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.

Knowledge, Skills, and Abilities: Current knowledge of communication technology (e.g. Apple iOS), Microsoft technologies (e.g. Windows Server, Active Directory, Microsoft 365, and Group Policy), VPN, Windows Operating System, cloud technology and industry standard methods for deploying hardware and software. Knowledge of database management systems to include installing and maintaining applications, improving system performance, troubleshooting, and security. Strong knowledge and skills in using and directing use of technology support systems such as Help Desk Software. Strong knowledge and skill in security incident response and management, antivirus programs, disaster recovery protocols. Strong written and verbal communication and interpersonal skills to establish and maintain effective working relationships. Maintains the absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed while working with staff. Maintain technology skills and knowledge in a rapidly changing environment; including complexity generated by increased compliance and security requirements. Organize, prioritize, and coordinate work assignments, work effectively in a multitask environment. Consistently apply sound judgement to identify, analyze, and correct hardware, and software user problems and make reasoned decisions within the scope of knowledge and authority or refer to the appropriate person. Read and interpret instruction manuals and troubleshoot and solve hardware and software problems. Create, maintain, and review detailed systems information and documents. Ability and willingness to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds. Demonstrates ability to maintain constructive relationships and lead by example. Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities. Demonstrates an understanding of institutional barriers to services., Bachelor’s degree in computer science, information systems, or related fields; AND one year of experience in IT related support staff function: OR AA or AAS in a technical discipline: and three years’ experience in IT related support staff function: OR An equivalent combination of education and experience which provides the skills, knowledge, and abilities to perform the work. Proficiency with contemporary Microsoft Windows Professional operating systems and Microsoft Office Professional Plus software suite required. Basic experience dealing with Internet connectivity, troubleshooting, security, and Transmission Control Protocol/Internet Protocol (TCP/IP) addressing and routing is preferred.

Licenses/Certifications: Must have a valid driver’s license, a vehicle available for work-related travel, and appropriate liability insurance. Microsoft Certified Professional (MCP) Or SQL certification (within previous 2 years) preferred. At least one hardware certification (e.g., ComTIA A+): preferred.

As a full-time, permanent, non-exempt role, this position is eligible for the following benefits: 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options Washington State Public Employees Retirement System (PERS 2 or PERS 3) 100% Employer paid Employee Assistance Program (EAP) for employee & dependents Life and Long-term Disability insurance, including voluntary buy-up options Vacation Leave, accrued at 8hrs/month & increasing with longevity Sick Leave, accrued at 8hrs/month 13 Paid Holidays Annually 3 Paid Wellness Days Annually Voluntary Flex Spending Plans for health and/or child/elder care Voluntary Deferred Compensation Program Alternative Work Schedules Hybrid Work Environment Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. We are seeking applicants for an IT Specialist., NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.