Election Representative (Extra Help)

The Registrar of Voters is seeking to fill Election Representative/ Extra Help vacancies to support the upcoming November 2026 General Election. These positions may require overtime both in the evenings and weekends, job duties may include:

Customer Service Election Representative positions support the Community Outreach, Candidate and Voter Services and Election Service departments of the Registrar of Voters in our Phone Bank, Front Office, Vote Center Staff Call Centers and various other election programs.

• Communicating with voters, employees, and volunteers via phone and email
• Providing information related to Vote Center locations, drop box locations, election programs
• Answering general election questions from the public
• Using a keyboard to enter data into worksheets and/or database
• Reviewing documents for completeness and accuracy
• Providing support to Community Outreach, Candidate and Voter Services and Election Service staff
• Other duties as assigned

GIS (Geographic Information Systems)/Mapping Department Election Representatives: Assist our GIS staff with data maintenance related to the precinct district database. This position will receive full training and work with department staff processing the following types of work:

• GIS/Mapping
• Use and help configure ESRI Survey123 Application
• Train on and use mapping tools
• Data proofing
• Data entry of new addresses
• Research addresses verification
• Other duties as assigned, The Registrar of Voters Administrative Services Department will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition. Application Screening | (Refer/Non-Refer) The Registrar of Voters Administrative Services Department will screen applications and responses to supplemental questions for the minimum and desirable qualifications, to identify the most qualified candidates for the position based on the skills required to meet the needs of the Agency. After the initial screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in this competition. Online Self-Administered Examination | (Weighted 100%) Applicants who meet both the minimum and desirable qualifications will be invited to participate in an on-line, self-administered assessment. Please note that part of this exam will be timed. Candidates will be notified via email of this process. Only the most successful candidates will be referred to the next step in the recruitment process. Based on the Department’s needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once all assessments have been completed, the Registrar of Voters Administrative Services Department will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future extra help vacancies.

Do you have experience in Employee relationship building?, The ideal candidate will have experience in Customer Service ideally performed in a Call Center environment in addition to the following:

Customer Service

• Interacting in a professional and courteous manner
• Ability to answer inquiries from the public with diplomacy, professionalism, and enthusiasm
• Anticipating and meeting customer needs in all situations
• Interacting in a professional and courteous manner in all interactions with both internal and external customers
• Establishing and producing professional relationships with both internal and external customers

Communication Skills

• Valuing and participating in the free flow of information with others for the sake of a common goal
• Demonstrating the ability to clearly and articulately convey information
• Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment
• Ability to accurately transmit electronic communications with information provided

Interpersonal Skills

• Working well in a team environment
• Consistently demonstrating a positive attitude
• Exhibiting a strong work ethic
• Ability to remain flexible in a fast-paced environment

Technical Skills

• Effectively track the staffing at Vote Centers to ensure adequate and proper coverage
• Ability to process and maintain records, update profiles and call logs
• Use a ticket system to track calls
• Ability to utilize multiple systems to locate, track, review and prepare data
• Ability to troubleshoot issues and, guide callers through programs, sites, PHYSICAL, MENTAL, AND ENVIRONMENTAL REQUIREMENTS Physical Conditions: Vision sufficient to read standard text, fine print and various handwritings and to view a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the phone; independent body mobility sufficient to stand, sit, walk, stoop and bend routinely to perform daily tasks; ability to sit for prolonged period of time; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard and use other office equipment such as a stapler, telephone and photocopy machine. Mental Conditions: Possess the ability to independently reason logically to reach conclusions and decisions; possess the ability to remain calm and appropriately focused on different interpersonal situations. Environmental Conditions: Ability to work in an office environment and work with changing priorities, deadlines, and multiple assignments concurrently. SPECIAL REQUIREMENTS All candidates considered for this position will be required to successfully pass a background check consisting of employment history, professional references, and criminal check. Possession of a valid California drivers’ license, Class C, and a clean driving record while employed in this classification might be required by the date of appointment. A driving records check consisting of a Department of Motor Vehicles (DMV) check will be conducted to verify the clean driving record.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid holidays, Non-Management Benefits In addition to the County’s standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays-we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).

Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.

The Registrar of Voters, a nationally recognized and award-winning agency, is responsible for conducting elections, verifying petitions and maintaining voter records in the County of Orange, the fifth largest voting jurisdiction in the United States with 1.9 million active registered voters. The department receives funding from the County’s General Fund and periodic reimbursement from the federal government, the State of California and local jurisdictions. The Registrar of Voters’ staff includes 54 full-time employees, and numerous extra help employees who support various election related positions representing the broad spectrum of Orange County’s population. The department is responsible for all components of election management.