Job File Coordinator

At SERVPRO®, we don’t just restore homes and businesses after fire and water damage - we restore peace of mind. Our mission is simple: make it “Like it never even happened.” As a Job File Coordinator, you are a critical part of delivering on that promise.

This is more than an administrative role - it’s the operational heartbeat of every project.

What You’ll Do

You will oversee job documentation, coordination, and communication from start to finish, ensuring every project is accurate, compliant, and progressing efficiently.

• Monitor job file status, WIPs, and audit progress
• Coordinate daily job file activities and reporting
• Review and validate field documentation
• Create preliminary estimates and maintain accurate job backups
• Ensure client and compliance requirements are met
• Maintain strong internal and external communication
• Complete final documentation and oversee job close-out
• Support general office functions including correspondence and reporting

Do you have experience in Xactimate?, Do you have a High school diploma or GED?, Do you thrive in a fast-paced environment where organization, communication, and leadership make all the difference? Do you enjoy helping people navigate difficult situations with confidence and clarity?, * 2+ years of administrative or office experience preferred (not required)

• Exceptional written and verbal communication skills
• Calm, professional demeanor under pressure
• Highly organized with strong attention to detail
• Self-motivated, dependable, and goal-oriented
• Comfortable coordinating multiple moving parts
• Ability to learn new software systems (Xactimate experience is a plus)
• High School Diploma or GED required
• Must pass background check (subject to applicable law), * High school or equivalent (Preferred)

Experience:

• Xactimate: 1 year (Preferred)

Language:

• English (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * $20-$22 per hour (based on experience)
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Growth and advancement opportunities
• Team-oriented, mission-driven culture

If you are dependable, detail-driven, and motivated to exceed expectations, we would love to speak with you.

This position is employed by an independently owned and operated SERVPRO® Franchise. All employees are hired and supervised solely by the local Franchise. SERVPRO® Franchise employees are not employed by or agents of Servpro Industries, LLC or the Franchisor.

Pay: $20.00 - $22.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to commute to Tustin during training for (approximately 2-3 weeks)