IT Technician - CONTINGENT

• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

Do you have experience in Training?, Do you have a High school diploma or GED?, * Security + certification

• High School graduate
• SECRET clearance

Preferred:

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 10 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Active directory management experience
• MECM experience
• Troubleshooting skills

Engenix, Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website, you can request reasonable accommodations by sending an email to info@engenixinc.com . Thanks for your interest in Engenix, Inc.

Candidates applying for this job must be authorized to work for any employer in the US, independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in candidate being ineligible for this position.