IT Associate Technician

The Associate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required.

General Responsibilities:

• Support daily operations and user support requests
• Support equipment troubleshooting including, but not limited to, end user devices, peripherals, printers, etc.
• Perform routine preventive maintenance
• Support student on boarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades,

system convergence, troubleshooting, software updates, hardware update, and connectivity issues

• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Document work completed in a local ticketing system
• Other duties as assigned

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * Comptia Sec +certification

• High School graduate
• SECRET clearance

Preferred Skills:

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 10 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Active directory management experience
• Troubleshooting skills