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Genesys Developer/Architect

Gurus Infotech, Inc.
Chicago, IL, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
dice.com

Tech stack

Artificial Intelligence Cloud Platform System Chatbots Genesys

Job description

  • Engage with stakeholders to understand business challenges and define technology-driven solutions.
  • Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
  • Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
  • Support the onboarding of new service lines and clinics onto the Genesys platform.
  • Assist with the development of proof-of-concept demos and solution blueprints.
  • Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
  • Collaborate with internal teams to develop best practices, technical documentation, and training resources.
  • Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.

Requirements

  • 3-5 years exp of moving from on prem to Genesys Cloud CX or experience implementing Genesys Cloud CX.
  • New requests coming in to bring in new service lines needs people who can come in and troubleshoot
  • Some architecture experience would be nice
  • Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.

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This job is hosted externally. Click below to view the full posting and apply.

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