Lead Technical Support Engineer

This role will lead customer technical service, installation, commissioning, training, and post-installation support at Civan Lasers customers. The position requires frequent travel to customer sites across North America and includes hands-on support in the application lab when not in the field., * Lead installation, startup, commissioning, and customer acceptance of laser welding systems.

• Serve as the primary technical contact for customer service and post-installation support.
• Diagnose and resolve electrical, mechanical, optical, controls, and process-related issues in the field and remotely.
• Train customers on safe operation, maintenance, troubleshooting, and best practices.
• Manage all service center activities, including service equipment and inventory.
• Managing overall installation process. For example, detailed planning before, during, and after installation to ensure the entire process runs smoothly.
• Document service activity and communicate field feedback to engineering and applications teams.
• Assist in developing technical service standards.
• Support laser operation, demonstrations, and customer visits in the application lab when not traveling.
• Represent the company professionally at customer sites and help build strong customer relationships.

Do you have experience in Safe work practices?, * Bachelor’s degree in optics, photonics, laser engineering, electrical engineering, mechanical engineering, or a related field; equivalent practical experience may also be considered.

• Minimum 5 years of applicable experience (see points below for examples of “applicable experience”)
• Experience installing, integrating, commissioning, and/or supporting complex industrial systems in customer environments.
• Background in technical service, field service, installation, and/or customer support engineering.
• Strong hands-on troubleshooting skills with complex industrial equipment and technical systems.
• Ability and willingness to travel frequently across North America.
• Strong communication and interpersonal skills with the ability to work effectively with customers and internal teams.
• Commitment to safe work practices in industrial environments., * An advanced degree in optics, photonics, laser engineering, physics, electrical engineering, mechanical engineering, or a related field
• Direct experience with laser installation, integration, or welding process support.
• Experience training customers or operators on technical equipment.
• Familiarity with industrial automation, motion systems, or manufacturing processes.
• Familiarity with the general welding industry and welding automation

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance