Sr. Diagnostic Technical Content Specialist

The Diagnostic Content Team is a specialized group responsible for creating, managing, and delivering critical technical information that enables effective and efficient product diagnosis, troubleshooting, and repair. This team plays a vital role in supporting service technicians, customers, and other stakeholders by providing accurate, up-to-date, and easily accessible information. The Sr. Diagnostic Technical Content Specialist will report in a hybrid capacity to their assigned location. You’ll be reporting to our Sr. Manager, Diagnostic Content.

• Be the team’s technical expert for Rivian vehicles and associated subsystems.
• Author low voltage, high voltage and mechanical diagnostic service information.
• Work with peers to ensure all authoring standards are being met.
• Organize, track and manage diagnostic content authored.
• Perform on vehicle validation to ensure diagnostic content is accurate.
• Interpret and translate engineering specifications into digestible information for service technicians.
• Support use of common verbiage strategy to drive consistency and quality of diagnostic service information.
• Strategize and implement process improvements for documentation processes.
• Drive quality and user experience improvements for service technicians. Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide.

Do you have experience in Data-driven problem-solving?, * Strong experience diagnosing complex modern day automobiles.

• Experience working with and diagnosing High voltage, low voltage, mechanical components.
• Experience working with and diagnosing LIN, CAN and BUS networks.
• Experience using hand tools, multimeters, special tools, scan tools and the associated component procedures.
• Experience authoring technical diagnostic information.
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
• Computer skills proficiency and excellent written and spoken communication skills.
• Proven expertise in data analysis and critical thinking.
• Track record of working closely with cross-functional teams and stakeholders in a technology environment.
• Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex.
• Extremely detail oriented.
• Proven ability to manage multiple workflows to ensure deadlines are met.
• Process design experience, with the ability to understand, document, and transform complex processes.
• Experience working in software development, IT, or UNIX documentation.
• Ability to stand, sit, or walk for 8-10 hours per day.
• Required to communicate using phone and/or e-mail.
• Ability to view, read, and interpret documents.
• Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations.