Third Party Help Desk Agent- Pharmacy

The Third-Party Help Desk Department Specialist II serves as a key resource for pharmacies, resolving Third-Party claim processing issues and supporting staff with billing procedures. This role involves timely troubleshooting, clear communication, and effective follow-up to ensure accurate and compliant billing., * Respond to pharmacy inquiries regarding Third-Party billing and ensure timely issue resolution

• Document all calls in the proprietary call management system for tracking, escalation, and reporting
• Act as a liaison between pharmacies and insurance plans to resolve billing issues
• Work flexible shifts, including evenings and Saturdays
• Support departmental projects and participate in cross-training
• Interpret and respond to internal billing edits to ensure accurate, compliant claims
• Troubleshoot billing and procedural issues and coordinate with internal teams as needed
• Navigate multiple applications simultaneously to locate or adjust billing information
• Manage workload effectively in a call center environment
• Identify insurance types and regulatory differences to prevent inaccurate or fraudulent billing and educate pharmacy teams
• Independently research answers using a large resource library
• Communicate clearly and professionally in both written and verbal formats

Do you have a valid Pharmacy Technician License license?, Do you have a valid Pharmacy Technician Certification certification?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• Licensed/certified pharmacy technician or minimum 2 years of retail pharmacy experience preferred

Skills & Qualifications

• Strong problem-solving skills and attention to detail

• Excellent customer service and communication abilities

• Knowledge of Third-Party processing and NCPDP standards preferred

• Familiarity with multiple pharmacy software systems a plus

• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

• Ability to multitask, prioritize, and adapt to new systems

• Strong follow-through and focus on issue resolution

• Positive, enthusiastic, and compassionate attitude

Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance
• Paid sick time
• Career development plan, * Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving., Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.